The following is required before resetting the password:
Access to the front panel of the HP Surestore DLT library.
From the Home screen, press Main.
From Main, press Information.
From Information, press More.
From this menu, press Date and Time.
Write down the date (including year) and time.
The display shows a valid date and time
Do the following:
Press the left-most button (button 1). This button is not labeled. A warning message to call service will appear.
The Call Center must then calculate a special password based on the date and time, using the following formula:
(Hours * 1001) + (Days * 101) + Month + Year (all 4 digits) = subtotal
Multiply the subtotal by 123. If this multiplication results in a number greater than 99,999,999 (this should never happen), use the special password of 44122333.
Since the only valid choices are 1-4 for each digit, follow these rules:
If the digit=0 (zero), make the digit=1
If the digit=9, then make digit=1
If the digit>4, subtract 4 from the digit
If the digit does not meet any of the above, leave the digit unchanged. If the result is less than 8 digits, add leading 1s to make it eight digits in length.
NOTE: As an example, 2000 02/07 2:30 is displayed (February 7, 2000 at 2:30). Plugging in the numbers: (2 * 1001) + (7 * 101) + 2 + 2000 = 4711
4711 * 123 = 59453
Convert all digits to be between 1 and 4 = 131413
Add the leading 1s to make it eight digits long – 11131413
Enter this special code to the front panel.
Press OK. The screen will confirm that the password has been reset.
Set a new password.